When bankers lose time, banks lose money.

Small to mid-sized banks and credit unions are caught in the middle of a perfect storm. Inefficient access to information, constantly changing regulatory requirements, and compliance challenges are costing them valuable time and resources, all at the expense of customer experience.

The Documentation Dilemma Report surveyed hundreds of professionals employed at small to mid-sized banks and credit unions across the United States. Hapax initiated the survey to gain a better understanding of how these challenges are impacting bankers - and the institutions they power.

Inside, you’ll find data-backed insights on:
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• The cost of insufficient access to information
• Compliance complexity
• The banking labor crisis
• How AI stands to close the information access gap